Your delivery date is indicated in the order confirmation email that you received. Once your order is ready to be sent, you'll receive an email from us with your tracking number. If you're not present at the time of delivery, you can contact the transporter (colisssimo, DHL or Delivengo) to ask them to come back at a later date.

In order to activate your guarantee, send an email to team@code41.com with the full details of your order: last name, first name, product serial number, product reference (SKU), and order number. Should you require any assistance in activating your product's guarantee, please get in touch with the Community Care team using the form below, selecting the reason "I'm a customer and I have a question" and indicating that you want to activate your guarantee.

If you think that your watch has a problem or defect, please contact the Community Care team directly using the form on this page, selecting the reason "I'm a customer and I have a problem with my order" and describe the problem you've encountered. The guarantee process will then be opened and the Community Care team will contact you directly.

After your watch has been analyzed and if your request is accepted, we'll send you a confirmation email with instructions for sending, as well as a return label for sending your package back at our expense. Once your watch has arrived at our workshops, it will be meticulously inspected and analysed. Your watch will then be repaired. In the event that the analysis shows that the issue is due to improper use and not a manufacturing defect, you'll be contacted with a quote for repair. As soon as your watch is sent back to you, you'll receive an email with information including your tracking number. The repairs may take between 6 to 8 weeks.

You enjoy a 30-day free-return policy starting from the date that you receive your purchase. Your return request will be accepted under certain conditions:

• The return request must be made via our website

• The products are new, unworn, and in their original packaging

In order to do so, please contact our Community Care team directly using the form on this page, selecting the reason "I want to return a product". A confirmation email will be sent to you explaining the procedure. Once your return has been accepted, you'll receive a return label allowing you to send your order back to us at our expense. Upon receiving your watch at our workshops, a quality control inspection will be carried out. If this is conclusive, you'll be refunded within 2 to 3 working days. Please note: Items returned directly to our offices will not be accepted and will be returned to you.

Our straps are one size only with a lug-width of 24mm and a length suited to wrists with a circumference of 170 to 220mm. Our straps are interchangeable; all you need to do is move the metal connector to the ends to attach it to the watch case. To adjust your steel or PVD strap, we encourage you to visit your closest jeweler/watchmaker.